Immediate steps
Do not flush, run laundry or operate water-heavy appliances. Avoid entering contaminated areas without proper protection.
Never enter a tank
Septic tanks are confined spaces with dangerous gases. Keep lids secured and leave tank work to qualified professionals.
Information to provide
Give the address or ZIP code, callback number, affected fixtures, whether wastewater is indoors or outdoors, when it began, and the last known pumping date.